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Privacy Policy

Pitch Up ABN: 96 673 462 185 Victoria, Australia

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PitchUp Privacy Policy

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Effective Date: 14 October 2024

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1. Introduction
Welcome to PitchUp, accessible via book.pitchup.com.au (the "Platform"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information ("you" or "users"). We are committed to safeguarding your privacy and ensuring that your personal information is handled in a responsible manner.

 

2. Information We Collect
We may collect and process the following categories of personal information:

a. Personal Information:
When you create an account, make a booking, or interact with the Platform, we may collect personal information, including but not limited to:

  • Name

  • Contact details (email address, phone number, mailing address)

  • Payment information

  • Any other information necessary for the booking process.

b. Usage Information:
We collect information about how you use the Platform, including:

  • Interactions with the website

  • IP address

  • Device information

  • Browser type.

c. Location Information:
We may collect precise or approximate location data derived from your IP address, GPS data from your mobile device, or information you provide based on your device settings. We use this information to provide you with available venues near you and to enhance your experience on the Platform. This data may be collected even when you're not actively using the Platform, provided that you have enabled location services through your device settings.

 

3. How We Use Your Information
We use your information for the following purposes:

a. Booking and Account Management:
To facilitate the booking process, manage your account, and communicate with you regarding your reservations.

b. Platform Improvement:
We may use aggregated and anonymised data for statistical and analytical purposes to enhance the functionality and user experience of the Platform.

c. Business Changes:
In the event of a merger, acquisition, reorganisation, asset sale, bankruptcy, or insolvency proceedings, we may sell, transfer, or disclose a portion or all of our assets, including your information. We will inform you before any transfer

of your personal information occurs, allowing you to review any changes to the privacy policy governing your data.

 

4. Sharing of Information
We may share your information in the following circumstances:

a. Venue Owners:
Your booking information, including your name and relevant details, may be shared with the respective venue owner for the purpose of fulfilling your reservation.

b. Service Providers:
We may share your information with third-party service providers who assist us in operating the Platform and delivering services to you.

c. Legal Obligations:
We may disclose your information to comply with applicable laws, respond to valid legal requests (e.g., court orders or subpoenas), or protect the rights, property, or safety of PitchUp, our users, or the public.

d. Publicly Displayed Information:
If you are a coach member of PitchUp, your business and contact information may be showcased to potential participants on the Platform. If you are a member, your name, age/year of birth, or location could be displayed in rankings, tournament schedules, and results pages.

 

5. Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

 

6. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience on the Platform, analyse usage patterns, and personalise content. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

 

7. Your Choices
a. Account Settings:
You can review and update your account information through your account settings.

b. Communication Preferences:
You can opt-out of receiving promotional emails or notifications by adjusting your communication preferences in your account settings.

c. Access to Your Information:
You have the right to request access to your personal information, request corrections to inaccurate information, and request the deletion of your personal information where applicable.

 

8. Children's Privacy
The Platform is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

 

9. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on the Platform. Your continued use of the Platform after the posting of the updated Privacy Policy constitutes your acceptance of the changes.

 

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

PitchUp Pty Ltd - Email: info@pitchup.com.au

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